2024
ISO 9001 certification of client intake and file follow-up
MAIN MEDIA
48 h
target response time
THE CONTEXT
Response times varied across the office's teams.
THE APPROACH
Shared procedures, monthly updates and tracked indicators.
“Everything was explained simply, without legal jargon. The initial timeline was respected within just a few days.”
Françoise V. · Particulier✓ VERIFIED REVIEW · RATED 4.8/5 · READ THE FULL REVIEW